4. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. 1. Do RESET at Operator Function 2. Loose belts can slip off rollers and block sensors. If error occurs when checking CS11B cable operation, replace a sensor. Check the notes in cassette #2, 1. Recover printers mechanical error 2. Check if the CS3 sensor bracket is bended. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Check if printer head lever is properly close, 1. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Check the status of Black mark sensor2. 5. 1. Try the reset button on the printer. Read the CDU version to check CDU CST note index2. Check Cash Dispenser Information after reading Cash Dispenser version. (Currency, Denomination, etc), 1. Check a checks status in the reject box2. Check that Dual Master Key is disabled (non Coredata). Dark light sensor test error (CS31A, CS31B) during initializing. Check CS8 Sensor Cable 6. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Note: If the modem is defective, this error will most likely occur frequently. Verify the amount of bills against the journal. 1. Remove note from the CDU delivery path.2. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Check command that Cash Dispenser is received. Check and reseat all belts. Remove any notes from path. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". 1. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. 1. Check if the CS3 sensor bracket is bended.4. Check the condition of the white plastic cassette retaining clips in the dispenser. Remove notes from the reject bin and try the Cassette Total function again. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. 5. 9701040. reset the master password and clear the error, select it. Any ATM with a PCI PTS v3 EPP installed prior to April 30, 2021, but relocated after April 30, 2021 will require a new PCI PTS v5 EPP. Check modem cable 2. 5. Check dispenser for jammed bills and restart the machine. ), Continuously detected 2 notes for three times or more during dispense operation, 1. You may need to remove the printer from the ATM to access the jam. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). 3. Usually caused by loss of battery power to the CDU mainboard. Motor speed (measured at the encoder wheel) was not within spec. Rearrange notes in Cassette 2. Error reported during CDU initialization. Detecting CS2 Dark (Front Access Type:Reject box is opened. 1. CS1A sensor detects note in delivery path before CDU dispenses. Remove any jammed paper from the printer. If persistent, clean and test the card reader in diagnostics. The ATM time, as set in the Operator Function Menu, is incorrect. Check abnormal clutch.4. Check abrasion of the cassette box pick unit. 2. Code reported by host processor. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. MB1000 check condition of the clutch alignment screw. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. 1. 1. Remove note from the CDU delivery path. Reboot ATM. To show that read error in Digital Decode Read Command. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. If error occurs when checking CS11A cable operation, replace a sensor. Remove note from the CDU delivery path. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. Also check that black and white, 2 wire connector is properly connected at rear of main board. Error for the double note detection during separation. 2. Remove any jammed paper from the printer. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Clean CS1A. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. After terminating self-test and initialize receipt printer. 2. Check if the CS3 sensor bracket is bended. Possibly due to too many rejects, may require repair or cleaning if consistent. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Code reported from host processor Verify all programming. 2. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. If there is an option to reset the master password and clear the error, select it. 2. Initialize3. Initialize after resetting the power2. We have offices in most major US cities but service the ENTIRE USA. Cash quality, condition of the rollers in the cassette can effect this condition. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. 1. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Remove dust in CS1A, CS1B Sensor5. Rearrange notes in Cassette 3. Check notes status in the reject box 2. Check cassette for jams, check condition of bills in cassette. Check the status of Near End sensor and its connector. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Remove a dust or foreign objects on the CS13 sensor4. Do RESET at Operator Function 2. Check foreign objects at the position of the CS5 4. ATM Solutions. Check and reseat all belts. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. Reject error due to check skew during check dispense operation. 1. Co Op ATM Services Is this better than owning an ATM? 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. Check the Cash Dispenser firmware version and refer to specifications. Check dust existing in CS5 Sensor Guide 5. Do not use spaces or dashes in the phone number string. You may need to remove the printer to clear jams. Check CS3 Sensor Cable4. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. 3. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Loose belts can slip off rollers and block sensors. Remove note from the CDU delivery path.2. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Remove notes on CS2 sensor 2. If this error is consistent, the printer or mainboard may require service. Check the shutter motor connection cable. Loose belts can slip off rollers and block sensors. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Check the Cash Dispenser received command2. Check the Cash Dispenser received command 2. Initialize after removing notes or dust over Gate 2. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. Reset the Check modem cable. National ATM Systems is an ATM ISO and full service ATM company. This error is of concern only if it is repeated. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. 3. Make sure you are running the latest application version. 2. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. 8800 ATM Parts; Hyosung TCR Parts; ATM EMV Upgrade Kits. Exchange sensor after abnormal operating CS13 Sensor, 1. Initialize. Error of being removed 2nd cassette before separate rejection, 1. 1. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. 1. 2. Otherwise service to cassette or dispenser may be required. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. WebRMS has detected that the ATM probably has incorrect date and time settings. 9701017. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. Reboot ATM. 1. Reboot ATM. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. Rearrange notes in Cassette 3. Check the notes in cassette #1, 1. 6. Capture card at the terminal (requires card be picked up at ATM only). Abnormal operation of the gate solenoid during dispense operation. Remove a jammed note between the tray and Cash Dispenser 2. Check the status of sensor and its connector. Remove the remaining notes at a sensor in front of the CST 2. 1. Detected notes in path before initializing. ), 1. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. Replenish receipt paper in paper charger2. Check the reject analysis to determine the cause of reject (reports menu). Call your attendant. Reinstall software 3. 2. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. Clean CS2. Phone line connected to ATM will not support Data-communication. Follow the master password reset process for the ATM. 2. Cash Dispenser(CDU) received the undefined command from AP software, 1. Abnormal operation of the gate solenoid during dispense operation. Bills are remained in CS1AB sensor after dispensing bills. CSB sensor detects note in delivery path before CDU dispenses. Clean CS2 and CS4B. Check notes dispensed and rejected 2. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. Check the cassette catcher2. For Use with 6000K Keypads only. 5. Remove jammed notes2. Otherwise try the reset button or have the printer serviced. Remove jammed notes on Cash Dispenser return path2. 4. Contact to host and phone company. Check the transaction from the host and try again. Reboot ATM: 9721122: Recoverable Error: 1. Check the terminal setting from the host. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Insert or re-insert the cassette(s). Check received command 2. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Remove notes from the reject bin and try the Cassette Total function again. Low Cash. Inspect the cassette detection microswitch. Realign notes in the cassette3. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Check notes in 1 Cassette 2. Remove a jammed note on the CDU.3. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the status of Black mark sensor. Check jam in 1 cassette and reload 4. Unable to load a cassette. Initialize after removing notes or dust2. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Low cash warning sensor on dispenser is open. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, Failed to close the CDU shutter (failed ten times retry). 2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). Exchange sensor after abnormal operating, 1. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS Remove note from the CDU delivery path. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. Remove a dust on the CS13 sensor. Check received command 2. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. 1. Test Modem. 2. Check and reseat all belts. Initialize after executing the CDU Information Set(P) Command4. Reboot ATM 2. Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. 1 . Verify that version of Mini-Bank Software matches host processor. Open the vault and slide the dispenser back to access the exit gate area. Check the replenished amount and replenish 2. Check all wiring connections to CDU mainboard. Customer should contact his or her financial institution. Check dust existing in CS5 Sensor Guide 5. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. In case T=1 cards, after ATR receiving, IFS exchange is failed. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Replenish the paper roll. 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Check the replenished amount and replenish. Verify the quality of the cash. Check the replenished amount and replenish 2. Verify cash count in the Settlement menu. Remove jammed paper between printer head and rollers. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). 1. Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. Straighten and shuffle cash in the cassette. Check Cash Dispenser Board Segment 2. Check modem cable 2. 800-951-9533. Double detect module may require adjustment. 2. 2. check battery back-up SRAM. 1. Insert or re-insert the cassette(s). 1. Check the status of setting paper.2. Check if the CIU communications serial cable is connected.3. Check if the CS3 sensor bracket is bent 4. Try Balance Inquiry. 1. Realign check sheets in the check cassette box.5. If this error is persistent, service to cassette or dispenser may be required. Replace the Cash Dispenser B/D, 1. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. 1. Check power supply 2. Check notes status in the reject box. Replace Reject Solenoid 1, 1. Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. In most cases you may have to remove the printer to locate difficult jams. All call appearances on the specified address are currently in use. This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). Tried to dispense notes more than 5 times. 1. Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. Check the modem connection and the modem test. Check the abnormal communication cable. Rearrange notes in Cassette 3. Change Main Motor Encoder Slit Sensor CS8. Remove jammed notes on Cash Dispenser return path 2. Set cassette #2 correctly 2. Communication error Command Length doesnt match. Remove note from the CDU delivery path. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Check if communication cable or COM port is not connected, Check if communication cable or COM port is not connected, 1. Usually caused by a customer putting fingers in the cash drawer during dispense. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Check the transaction from the host and try again. Check the wiring connections to the solenoid(s). Check notes in 1 Cassette 2. Otherwise the dispenser may require service. 2. Open the vault door. Check communication cable 3. Check notes index value, 1. Initialize after removing notes or dust over Gate. Check CS3 Sensor BKRT3. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). If this error persists, the printer will require service. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Check jam in 1 cassette and reload 4. Clear notes from dispenser. Reinitialize CDU. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. Use a business card or stiff paper to clear jams. 1. 1. Check CS3 Sensor Cable4. Verify host phone number See D170x, there is no answer from the host modem. Check CS1 sensor 2. Check CS8 Sensor Cable. Sensor is located along the delivery path right before the reject bin. Initialize 3. 1. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. Check notes dispensed and rejected 2. Check modem cable 3. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check Encoder Sensor CS8 BRKT 5. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. 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Check state of notes in reject box 2. There are dozens of ATM error codes you could come across during your time as an ATM business owner, and they vary by machine. Clean CS13. Recover printers Error. One or two instances of this error does not usually indicate a defective part. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. Clean CS4B. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Contact to technician support team. 1. Initialize after Reset Power 2. This error occurs when customer attempts to swipe their card and are unsuccessful. ATM modem is receiving a busy signal when it dials out. Remove note from the CDU delivery path. 1. Check the status of sensor and its connector, 1. Check the abnormal communication cable. Check dust in existence CS5 Sensor Guide5. Verify CDU functionality with diagnostics. Check notes in Reject Box 2. 2. CS4 sensor detects note in delivery path before CDU dispenses. Rearrange notes in cassette 3. Failed to produce Thread of EPP. 1. Remove the remaining notes or foreign objects on the gate 2. Upgrade Cash Dispenser Firmware or re-download 3. Check notes in Reject Box 2. Reconfigure the maximum dispensable count, 1. Check CS5_2 Sensor Cable 2. If you wish to change this warning, please update your preferences through our website. Field is not Found. Initialize after executing Cash Dispenser Information Set(?P?) Clean CS4A and CS4B. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Close the lever of print head completely, 1. Check notes in Reject Box2. Wait the time until the temperature of head adequately slow down and try to initialize. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. Check telephone line connection. Check the status of sensor and its connector. Check the Cutter module2. 1. Something is detected in C31AB sensor before dispensing bills. Try clearing the cash tray of notes or foreign objects. Call your attendant. Check and reseat all belts. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. . Remove note from the CDU delivery path. 1. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). 2. Upgrade the Cash Dispenser firmware or download software again3. WebRMS could not retrieve the local ATM time. Replenish receipt paper 2. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Reboot ATM: 9721123: Unrecoverable Error: 1. JPR printer head is heated too hot. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Try cleaning the cassette and dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. Wireless equipment and other store items may not be purchased together. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Both sensors must be blocked for this error to occur. 1. Command, Gate operation sensor (CS3) error before initial recovery, 1. Error of being removed 2nd cassette before separate rejection, 1. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. Previous 1 Check the transaction from the host and try again. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Follow the master password reset process for the ATM. Firmware of User program code area is wrong.
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